Document Delivery FAQ

How long until the material arrives at my home?
Local books, dvds, and more:
ASU materials are mailed to your home - normally within one week. 
Western Carolina University or UNC-Asheville books are sent to ASU and then mailed to your home - in approximately one week.
Note:  You may need to renew your books in order to factor in return mail time.
Loan Periods. 

Books from away: 
Delivery time from the distant library to ASU's Belk Library varies from 1 to 3 weeks.  The book is then mailed to your home address.
Loan Periods. 

Can I have dvds and movies mailed to my home?
ASU dvds and videos can be mailed to you.   Loan Periods.
UNC-A and Western videos cannot be requested.

Can I borrow an iPad?
Due to the fragile nature of this item is not eligible to be mailed to distance education students.

What IMC materials may I have mailed to my home?
Books, maps, videos, CDs and other formats.  Kits cannot be mailed.

Can I renew my books?
Books from ASU Main stacks, IMC, Special Collections:  Two renewals are allowed -- if no other holds. To renew go to My Account or call (828) 262-2818.

Books from Western and UNC-A:  Three renewals -- if no other holds. To renew go to My Account or call (828) 262-2818.

Books from away:  Contact Interlibrary Loan at (828) 262-2826. 

Other items:  See Loan Periods.

Are there fines for overdue materials.
Yes.  Fine information is contained in the tables on this page. 

How do I pay a fine?
Fines may be paid through the "Student Self Service" tab in AppalNet, face-to-face at the Student Accounts Office or by mailing payment directly to the Student Accounts Office.

What does "On Hold" mean?  I see this in my account immediately after I request a book from ASU, Western or UNC-A.
After you request a book the first status it has is "On Hold." Status changes to "Due" when it is checked out to you.  This may take 24-48 hours depending on when you submit your request. Hold limits: 10 for undergrads and 10 for grads.

What does "Recall" mean? 
You may receive an email message saying your book has been "recalled."  That means someone else has requested it.  Your books are eligible to be recalled after 21 days, and incur steep fines if not returned when due. Note: Items needed for course reserves are subject to immediate recall.

When do I use ILLiad?
To request books that are not available locally (ASU, Western Carolina, and UNC-A).
To request articles that are not available full-text online.
First time user?  Register first.

Is there a limit to the number of items (books and articles) I can request through ILLiad?
Undergraduates = 10, Graduates = 20